Accidents can happen, and it’s important that these are always reported to Skip so that we can support you and also investigate to help prevent it from happening again.

Reporting emergency situations

You’re required to report the following incidents in which you might have been directly involved:

• Incidents which caused injury to you or could have caused injury to you
• Incidents which caused injury or death to another person, including a customer, restaurant staff, other motorists, or the general public
• Incidents that could have caused a serious injury or death to you (but did not). For example:
  • a road collision in which you were directly involved but not injured
  • road rage
  • a serious incident involving a highly aggressive customer that was escalating to possible violence
• Incidents that could have caused a serious injury or death to another person (but did not)
• Hazards you identify that are related to the delivery of your service, which, if left unaddressed, could cause serious harm to you or others

In the event of an incident, our Courier Support Team is available at all times via the chat function in your Skip Courier App.

If you feel like you may be in an unsafe situation or a law has been broken, we encourage you to contact the local authorities or 911 Emergency Services immediately in the event of a serious incident or emergency.

Reporting non-emergency situations:

You can report health and safety concerns to Skip by filling out our contact form here (selecting ‘incidents form’ as a contact reason) or by using the non-live chat function in the Courier App.

Please note that you do not need to report traffic hazards or other hazards over which Skip does not reasonably have any control or any ability to reduce any risk of harm to you or our customers.

Reporting any incident as soon as possible is crucial. We’re here to help you work safely!