We understand that your time is valuable, and we’re committed to making your experience on the Skip network as smooth as possible. Here’s what you need to know about restaurant delays and your earnings.

We’ve got your back with wait time compensation

When you arrive at a restaurant/retail location, our system automatically tracks your wait time at a partner location with GPS. If you’re eligible for restaurant hold payments, they will be processed automatically.

There is no need to contact Courier Support for order delays at the partner location.

Need to Move On? Here’s How to Unassign an Order

Sometimes, the wait at a restaurant/retail location can be too long. If that happens, you can request to have the order unassigned through Live Chat in the app:

• Open Live Chat and select the “Order Collection Issues” option.
• Use clear and simple messages like: “The order is not ready; please unassign” or “Long wait at the restaurant; please cancel this order.”

Our support team will handle your request quickly so you can get back on the road.

We’re Here to Support You

Your time and effort are essential to making deliveries happen. Whether it’s ensuring you’re compensated for your time or helping you move past delays, we’re here to support you every step of the way. Keep delivering with confidence!