Contactless Delivery – Best Practices

Skip is committed to protecting the health and safety of our entire network, which is why we’ve launched mandatory Contactless Delivery across Canada. 

Here’s a checklist to help you stay safe while on a shift:

  • Wash your hands often. Health authorities suggest washing with soap for at least 20 seconds. 
  • When you’re on the go, it’s best to keep hand sanitizer containing at least 60% alcohol with you.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Try to maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. 
  • It’s best to disinfect your delivery bag, phone, and vehicle regularly. 
  • Viruses can exist on surfaces, so it’s best to keep elbows, phones, and delivery bags off counters or tables.
  • Check the customer’s Special Delivery Instructions and contact the customer to confirm they’ve received their order.

Please ensure you are parked at the customer’s location before updating your status. You’ll need to be within close proximity of the customer’s address in order to swipe “Parked at Customer”. Swiping accurately at different stages of the order process ensures that all applicable fees are calculated properly. Please note, you will not get paid for undelivered orders.

What Restaurant Partners are doing about Covid-19

You can expect some variation in how each restaurant partner approaches Covid-19. Restaurant partners operating on the Skip Network are doing their utmost to accommodate an evolving and challenging situation. 

Some changes you might notice with restaurant partners:

  • Additional signage to encourage contactless collection
  • Pickups enabled through drive-through or designated doors
  • Curbside pickups where restaurants have closed their facilities to the public. Staff members will bring deliveries to your vehicle
  • Takeout bags sealed with staples, tape, or stickers to further protect the contents

Your patience and accommodation of each restaurant’s approach to the current climate is greatly appreciated. 

Many restaurants have closed their dining rooms to the public and are relying on our delivery network as their primary avenue to reach customers. Let’s do what we can to make pickup and delivery safe for everyone!

Limiting contact during alcohol deliveries

If you accept an alcohol order, you will still need to ask the customer for a government ID at the time of delivery. 

Here are some tips to help you stay contactless when delivering alcohol:

  • Be conscious of social distancing when checking a customer’s ID. Customers can present their ID without you physically touching it, check the ID at a reasonable distance.
  • You can encourage customers to show their IDs from a distance, such as at arms-length, through a glass window, or by placing the ID on a flat surface.
  • Once their legal age and name (make sure the name matches the name on the order) is confirmed, you can place the alcohol delivery in proximity to the customer. At this point, you can further distance yourself. By law, you’re required to visually confirm that the customer has received the delivery. 

Need more information and guidance on alcohol delivery? Read more on the Inside Track to know the ins and outs of liquor deliveries. If you would like to sign up to temporarily opt-out of alcohol delivery, click here

Visit the World Health Organization and the Government of Canada website for more resources and the most up-to-date information available.

How useful was this post?

Click on a star to rate it!