Guide to the Delivery Data.

Check how well you’re doing with your courier statistics on your Delivery Data. No more wondering how you measure up. You’ll get stats bi-weekly as well as tips on how to improve. 

Skip may choose to factor in this data for future programs or offerings.  

Definitions of stats and tips to improve your numbers.

Collected On Time: Courier was on time, no later than (5) minutes to be able to collect an order from the restaurant.

  • TIP: Make sure to read partner/restaurant notes for best order pick-up practices. Head straight to the destination to first make your delivery before taking any breaks or detours. 

Delivered on Time: Courier was on time, no later than (5) minutes to deliver an order to the customer.

  • TIP: To avoid delays, learn the route with updated GPS tracking. You can head straight to the destination to first make your delivery before taking any breaks or detours. 

Delivered Orders: Percentage of delivered orders. 

  • TIP: Take a delivery photo as proof of delivery, follow any Special Delivery Instructions, and attempt to contact the customer if you’re unsure about the delivery location.

Orders Assigned and Completed: Percentage of orders assigned and delivered to customers. A couple things impact this number, like chatting to manually un-assign orders or orders getting reassigned due to significant delays.

  • TIP: Only accept orders that you have a strong likelihood to complete to avoid chatting with Courier Support to unassign orders.

The up and down arrows you see beside the percentages indicate how your stats are trending week over week. 

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