Skip Shop + Pay is here and all you need to do is follow the steps below to get started. You’ll find tips on how to identify Shop + Pay offers in the courier app, how to shop for grocery, pharmacy, and alcohol items, and how to pay for these orders with your Skip payment method.
Check it out.
Getting started
- First, opt-in to Shop + Pay.
- Next, you will receive an email to activate your Skip Visa Prepaid Card to start accepting orders.
- Check the status of your Skip Visa Prepaid Card after reading the steps below by heading to the Help Centre.
Adding Card to Wallet
1. Open Profile Tab
Open the Profile Tab by clicking the Profile button at the bottom of the App.
2. Click the Gear icon ⛭
Enter the Settings page by clicking the Gear icon ⛭.
3. Click Shop + Pay
Enter the Shop + Pay page by clicking the Shop + Pay option
4. Click My Payment Card
Click the My Skip Visa Prepaid Card option
5. Add card to wallet
Tap Add to Apple Wallet or Add to Google Wallet.
You will be redirected to your wallet, and your payment card will be added.
You are now ready to receive orders.
Accepting orders
- When you receive a new offer, look for the Shop + Pay tag. You’ll be able to preview the list of items in the order.
- Accept a Shop + Pay order to begin the delivery.
Getting to the store
- To begin the delivery, tap on Navigate to business and view store details and location.
- You can view any notes from the business such as parking instructions at the top of the screen.
- You can get more information about the order, like what items you will be shopping for, by swiping up.
- Once you’ve arrived at the store, tap I’ve arrived on your phone screen.
Shopping for items
- Tap Start shopping to kick things off.
As you scan items, they’ll move from the To Do tab to the Done tab. - Tap an item to view details like size, quantity, or where it’s located in the store. You might be shopping for anything from toothpaste to potato chips to six-packs.
Found it?
Tap Scan item barcode and point your camera at the barcode. Once scanned, the item moves to Done.
Need to adjust the quantity?
Go to the Done tab, tap the item, then Update quantity.
What to do when the exact item isn’t there.
Sometimes a product on the list isn’t exactly what you see on the shelf, and that’s totally okay. Depending on the situation, there are two simple ways to move forward:
1. For items with shared barcodes (e.g., at Dollarama)
Some larger stores, especially Dollarama, have products that come in different colours, designs, or flavours, but all share the same barcode.
Example: A pack of stickers that comes in stripes, polka dots, or animal prints — all under the same barcode.
In these cases:
- You don’t need to suggest a substitution.
- Just scan the item that matches best with the customer’s original request (choose the most neutral or popular variation if unsure).
- The barcode will still work, and you can move on to the next item.
OR
2. When you need to suggest a real substitution
If the item is completely out of stock and no shared barcode version is available, you can suggest a substitution.
Here’s how:
- Tap Item is unavailable under the scan button.
- Read the quick instructions that pop up.
- Choose one:
- Tap Scan Substitution to scan the item you picked as a replacement.
- Tap Message Customer to chat with the customer if you’re not sure what they’d prefer.
- If you can substitute an item, the suggested item moves into the Pending tab for customer approval.
- You’ll get a notification when the customer responds:
- Approved = item moves to Done.
Rejected = item gets refunded.
Want to make changes before checkout? No problem, you can update items in the Pending or Done tabs. Just keep in mind that any changes need customer approval again.
Important: If any items are still pending when you’re ready to check out, a 2-minute countdown will start. Once time’s up, those items are refunded automatically.
Checking out
- Once you’re done shopping, tap on Checkout and head to the checkout counter. The app will ask you to confirm that you are ready to check out. Tap Continue to confirm that you are ready to pay and checkout.
- Once you’re at the cashier tap I’m at a cashier. You will then be able to access your phone’s wallet and use your Skip payment method.
- Use your Skip payment method to purchase inexpensive shopping bags and pay for your items. All orders should be delivered in a bag.
- If you’ve accidentally used your own card to pay, you can submit a reimbursement request once delivery is completed. Please confirm the payment was completed on your personal card. If your Skip payment method isn’t working while you’re in the process of checking out, tap the help icon on the top right corner to chat with support.
- After you’ve paid, you should keep the receipt until the order is delivered. Always make sure the receipt is not in the customer’s bag. They will receive their copy in the Skip app.
- When you’re ready to leave and deliver the order, tap on Proceed to delivery.
Delivery
- Tap Deliver order and you’re ready to make your way to the customer. Once you arrive at the customer’s location, review the delivery notes for their dropoff instructions.
- You’ve reached the end of the Shop + Pay guide. You’re ready to hit the road and make a Shop + Pay delivery!
f you have any questions or need support, don’t hesitate to reach out using our new Shop + Pay Support Form