At Skip, we’re committed to creating a transparent and safe network while still respecting your business judgment. However, we’ve recently seen the rise of third-party “shift grabber” platforms. These are external apps or bots that interfere with the shift selection process.

Here’s what you need to know about these platforms, the risks they pose, and how we’re safeguarding the network.

What Are Shift Grabbers?

Shift grabbers are unauthorized third-party apps that use bots to interfere with the Skip system in order to manipulate shift access. While they claim to help couriers, these platforms create serious security risks and make your account vulnerable.

The Risks of Using Shift Grabbers

Shift grabber platforms put your account at risk in several ways:

• Your account security is at stake: These apps require you to share your Skip account details, exposing your personal and professional information. Shifts may also be reassigned to other users on the platform, especially in cases where higher-paying users are prioritized through subscription tiers.
• They Violate Our Terms: Using unauthorized software or apps that interfere with Skip’s systems is a breach of our Terms of Service (clauses 3(b) and 3(d)) and Social Code.

What Happens Next?

To protect the safety of our network and ensure account security:

1. We’re actively monitoring accounts: We are identifying accounts that use these platforms.
2. Violators risk losing access: If found using shift grabbers, we will block your account access.
3. A product fix is underway: We are developing a solution to prevent these platforms from accessing our system in the future.

Protect Your Account

Your account security is our top priority. By avoiding shift grabber platforms, you help maintain a safe, transparent, and secure network for all couriers.