What’s important to couriers on our network is important to us, so we want to offer more transparency around how you get paid. We wanted to share exactly how Skip calculates your pay so it’s always crystal clear how we arrive at the final payment you receive for every delivery.
How does it work?
For every order that comes in, we calculate your earnings using two different formulas. Whichever one comes out the highest, will be the amount you receive – every time. You’ll always get a base fee no matter how short the delivery is, and as always, 100% of your tips are guaranteed.
Here’s a breakdown of the formulas, using an example:
Previously, we estimated your earnings using the average time travelled to pre-established delivery zones. To address some of the most common issues our couriers faced, including long drive times, we’ve since refreshed our system to better balance both estimated time and distance to specific locations.
It’s all about balance: While this means that once in a while you may get paid a little less for some of the shorter drives, for those longer trips you’ll likely get paid a higher rate than before. That means fewer orders you won’t want to accept, and a higher chance of increasing your acceptance rate (AR).
Wait, what’s Transit Pay Top Up again?
We know it can be a bit disappointing when a customer leaves little or no tip, so Transit Pay Top Up is something we add to your total earnings if that happens. It’s only available to couriers with an 80% AR, so the more deliveries you accept the more likely you will be to get it.
Keep 100% of your courier tips!
Your tips, Courier Holds, subsidies, reimbursements and Gear Up incentives will all stay the same, but our new system makes it easier for us to facilitate Double Orders, so you can expect to see more of those coming through soon.
Anything else I need to remember?
- Delivery fees – Delivery fees are not tied to transit pay. That means you will be paid consistently for the distance and time you travel while completing an order.
- Change of address – If a customer changes the address of the drop-off point, we’ve got it covered. Our team will manually update the changes so you’ll get the right rate.
- Drive time after deliveries – Once an order has been dropped off the delivery is complete, which means drive time after deliveries aren’t factored into your pay per order. Remember, it’s always likely you could get another delivery right after the previous one.