We’re excited to announce our new Multi-Collects feature. Collect more orders, earn more while saving on gas!
Multi-Collects offers you extra earning potential by matching you with multiple orders around the same location or orders that can be completed at the same time.
Multi-Collects will roll out slowly citywide, but we are working on rolling it out nationwide in the near future.
Plus — you will get to keep 100% of delivery fees and tips for both orders!
However, with great power comes great responsibility — Multi-Collects have a level of added complexity. Here’s how it works:
Delivering Successful Multi-Collects
Two is better than one
While collecting orders, you should let the restaurant know that you will be collecting multiple orders at once in order to avoid unnecessary delays.
It’s in the bag
Remember all orders need to be stored in your thermal bag. If you cannot fit the orders in your bag, please chat with us for assistance.
Double-check order numbers
When delivering, remember to make sure that you are giving the correct order to each customer.
What’s the hold-up?
If you are being held up at the first customer’s location, it means another customer is left waiting, please reach out to us ASAP.
Get on the fast track
Fast Track Offer Matching means that the higher your Acceptance Rate, the more likely it is an offer will be matched to you. When you accept a Multi-Collects order, each offer counts towards your Acceptance Rate, and therefore boosts your Acceptance Rate.
Cherry-pick an offer
Want to accept just one offer? No problem. Simply accept the multi-collects offer, then chat with us in the app and we’ll remove the offer you don’t want so you can keep only one.
You always have the option to accept or decline any offer that’s matched to you. Declining an offer won’t result in being suspended from the network or the loss of future shifts.
If you have any further questions about the Multi-Collects feature, please reach out to us at [email protected]